Your privacy is critically important to us. This policy explains how we collect, use, and protect your information when you use our booking platform to schedule services.
Last Updated
March 2026
When you use EasyLife, we collect information that you provide directly to us. This includes your full name, phone number, email address, physical address for service delivery, and specific details about the services you book. We also collect communication records when you interact with our support team or service providers.
To ensure a seamless experience, we maintain a comprehensive record of your booking history. This data includes the types of services requested, the professionals assigned to your tasks, timestamps of service delivery, user ratings, and any specific preferences or instructions you save to your profile for future reference.
Your personal data is strictly used to facilitate and improve our services. Specifically, we use it to confirm your bookings, accurately route service professionals to your location, send timely notifications regarding your appointment status, process payments, and continuously refine our platform's algorithms for better provider matching.
EasyLife acts as a bridge between you and independent service professionals. To fulfill your requests, we must share essential details with your assigned provider, such as your first name, contact number, and the exact service location. Professionals are strictly prohibited from using this information for anything other than fulfilling the booked service.
We prioritize your financial security. All payment processing is handled securely through certified, PCI-compliant third-party payment gateways (such as Stripe). EasyLife does not directly store, process, or have access to your full credit card numbers or sensitive banking credentials on our own servers.
With your explicit permission, we collect precise geolocation data from your device. This allows us to accurately match you with the closest available service providers, estimate arrival times, and provide real-time tracking of the professional en route to your home. You can disable location access at any time via your device settings.
Protecting your information is our highest priority. We implement robust, industry-standard security measures, including end-to-end encryption for sensitive data in transit (TLS/SSL) and AES-256 encryption for data at rest. Access to personal user data is strictly limited to authorized personnel on a need-to-know basis.
We retain your account and booking information only for as long as your account remains active or as needed to provide our services. We may also retain certain data for longer periods if required to comply with legal obligations, resolve disputes, enforce our agreements, or prevent fraudulent activity on the platform.
You maintain full control over your personal data. You have the right to access the information we hold about you, request corrections to inaccurate data, or demand the permanent deletion of your account and associated records. These requests can be managed directly within your account settings or by contacting our Privacy Team.
When a service is canceled or a refund is requested, we store the context and resolution of the dispute. This information is vital for maintaining the integrity of our platform, protecting both users and professionals from abuse, and improving our customer support protocols.
Our website and mobile application utilize cookies, web beacons, and similar tracking technologies. These tools help us authenticate your sessions, remember your preferences, analyze site traffic patterns, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings.
To provide a comprehensive platform, EasyLife integrates with trusted third-party services, including cloud hosting providers, customer support software, and analytics tools. These partners are bound by strict confidentiality agreements and are authorized to use your data only as directed by us.
As our platform evolves, we may periodically update this Privacy Policy to reflect new practices or legal requirements. We will notify you of any material changes via email or through a prominent notice on the app. Your continued use of EasyLife following such updates constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our dedicated Data Protection Officer is available to help. Please reach out to us at privacy@easylife.com or write to our corporate headquarters.
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